Inbox Management

Practical, measurable email operations: triage, filtering, routing and timely replies so your team can focus on the work that matters.

What we do

We turn an overloaded inbox into a calm, reliable workflow. Aethelos sets up clear folders, filters and labels, implements response templates for common queries, and introduces simple SLAs (first-response targets and follow-up rules). We coordinate hand-offs, escalate edge cases, and keep stakeholders informed — all with a consistent tone of voice that reflects your brand.

How we work

• Triage & routing: auto-rules for spam, sales, support, billing and priority customers.
• Templates & macros: fast, accurate replies for FAQs; personalised where needed.
• Lightweight SLAs: targets for first-response time and resolution time, tracked weekly.
• Shared mailbox etiquette: ownership, assignment and notes to avoid duplicate replies.
• Calendars: meeting scheduling, reminders and basic availability checks when requested.
• Privacy-first: least-privilege access and clear audit trails. We are compatible with Gmail, Outlook, Google Workspace, Microsoft 365.

Outcomes you can expect

• Inbox zero (or near-zero) by close of play, with a clean next-action queue.
• Reduced first-response time and fewer missed messages.
• Consistent tone and accurate information in every reply.
• Clear metrics and a simple weekly summary of volumes and trends.